Deliver ongoing planning, analytics, technology customization, and performance support services.
The Spinnaker SCA delivery model provides a natural progression from highly strategic to operational services, ensuring that your supply chain performance meets and scales to your dynamic business objectives. We operate and maintain your solution to achieve maximum savings; our consultant team knows common pitfalls to avoid and trends in your industry to leverage your Blue Yonder / JDA solution.
Having a Blue Yonder / JDA solution that is stable and high-performing is critical to the success of your business. Our consultant's triage system-related issues that arise from product defects, poor data, or lack of user understanding. In addition, we provide managed service support for your existing infrastructure as well as system enhancements to evolve your solution.
A key differentiator is our team’s experience both tuning and supporting high volumes post-implementation. Our team realigns and closes gaps related to your people, processes, and technologies to match your dynamic business objectives until you transition to your next release or upgrade.
Hardware and Software Application Support
System Performance Optimization, Tuning, & Stabilization
Application & System Issue Triage & Resolution
Custom Solution Enhancement Development
Patch Release Management & Installation
Proprietary Performance Monitoring Application
Spinnaker SCA can keep your implementation running at top performance after implementation is done. Ongoing support, patches, system monitoring and tuning, etc.